“There is only one prediction about
the future that I feel confident to make. During this period of random and unpredictable change, any organization
that distances itself from its employees and refuses to cultivate meaningful relationships with them is destined
to fail. Those organizations who will succeed are those that evoke our greatest human capacities - our need to
be in good relationships, and our desire to contribute to something beyond ourselves. These qualities cannot be
evoked through procedures and policies. They only are available in organizations where people feel trusted and
welcome, and where people know that their work matters.”
Margaret J. Wheatley,
Finding Our Way: Leadership For an Uncertain Time
FROM COUNTRIES TO COMPANIES
WE RELATE TO EACH OTHER AS ADVERSARIES
IN THE UNITED STATES:
- Corporate scandals rock
our most trusted establishments.
- Exclusion, secrecy and division pervade
our political process.
- Attack advertisements override possibilities
- Outsourcing of jobs undermines trust and
- People work in silos…divided and
- Distrust, frustration and complaint are
the prevailing attitudes.
- Fear of conflict, turf wars and downsizing
stifle honesty and integrity.
- Long hours and lack of recognition thwart
- Lack of company loyalty has created a war
- “People are a dime a dozen”
leaves workers resigned and defeated.
big is happening in American culture at the moment. We are
on the cusp of what sociologists might call a Great Awakening.
If we sell or market products or manage people, we’d
better pay heed to this trend”.
Rich Karlgaard, Digital
Forbes Magazine, April 2004
We, at The
Partnership Advantage, are pioneering the move
from employee, stakeholder, etc. to partner. In today’s
climate it is vital that employees “own” their
job and their work in a cohesive and collaborative way. Key
to accomplishing this requires that people operate as powerful
partners throughout every organization…from the CEO
to the line workers. In a partnership culture the
work environment becomes satisfying, productive and profitable.
We have redefined partnership to identify the key element
critical to the success of any company or organization in the
and deliberate way of relating
that provides trust and respect so that
the unique gifts of each person are
realized, expressed and contributed.
We engage with profit and
not-for-profit businesses and organizations that are committed
to bring about the “partnership culture”
as their way of operating. Below are the basic programs we
offer, all of which are customized to meet the needs of our
Back to Top
THE POWER OF PARTNERSHIP
Our complete program is comprised
of several distinct, yet integrated programs.
PRACTICES FOR PARTNERSHIP
This pivotal program introduces and teaches
the seven distinctions, or fundamental principles, of committed
partnerships. When these principles are practiced on a consistent
basis, the results are extraordinary levels of teamwork, increased
organizational speed and agility, superior productivity and
performance, and a more enriching and satisfying work environment.
These fundamentals are not merely steps to take but rather,
form a new paradigm from which to think and act so that people
can work together powerfully toward a shared vision of the
2. PARTNERHIP IN ACTION
This course is designed as
an intervention with a work team to instill the practices
for partnership through action learning activities. In
so doing, the team enhances their communication skills, learns
to operate accountably, deepens their trust and appreciation
for each other and renews their commitment to a powerful future.
This program can include monthly follow-up sessions to ensure
that the practices are integrated and become the team’s
natural way of operating.
3. MODELING PARTNERSHIP
This specially tailored intensive
for executive management ensures that they model the behaviors
and create the environment necessary to operate from a partnership
culture. This program also includes TPA coaches attending
key executive management meetings to empower the executives
to walk the talk of partnership.
4. CUSTOMERS AS PARTNERS
This program shifts the attention of any service organization from what can be accomplished within the constraints of the current conditions to full out customer service and satisfaction. In comprehensive and authentic conversations, how customers are currently interacted with is revealed and a new context of accountability is then established. Through the practices necessary for creating customers as partners people take on the work necessary to fully satisfy the customer.
5. PLANNING FOR PARTNERSHIP:
Your Best Year Yet
Your Best Year Yet
is a fast-paced, easy process that provides a simple and powerful
way for committed partners to plan for success. This one-day
program has proven to be inordinately useful for individuals,
teams and entire organizations. It provides a safe and meaningful
assessment of past experiences and learned lessons, awakens
individuals and teams to how they prevent and inhibit their
own achievement, and finally enables them to overcome those
barriers and design powerful, specific goals for the year.
6. FOLLOW UP
All of the “Power
of Partnership” programs can include customized
follow-up courses, meetings or coaching designed to fit the
needs of the specific situation, people or organization.
Individual, partner and team
coaching is available upon request, via telephone or in person,
on an hourly or daily basis.
Back to Top
Based on years of research
and experience in the public and private sectors, we employ
advanced partnership practices including:
Honoring Your Commitments
Clearing up Commitments
Handling Upsets Accountably
into people’s natural desire
be inspired, make a difference and work with others creating
results they can be proud of.
- Provide people
with the skills to form powerful partnerships that grow
and strengthen even in the face of adversity.
- Shift ordinary
work groups into championship teams that communicate effectively,
resolve historical and current conflicts, trust one another
and appreciate each other’s contribution.
- Develop an
environment in which people view management as an ally and
are motivated to work together in powerful partnerships
to fulfill a shared future.
- Empower people
in committing themselves to producing extraordinary results,
increased personal satisfaction and enhanced relationships.
- Attract, harness
and retain valuable talent thereby reducing the cost of
turn over and establishing an abundance of explosive and
- Satisfy customers
and employees alike by partnering in the invention of a
“true service” environment from the inside out.
The following are time tested and consistent
results, however, additional unpredictable benefits often
When people are given a new framework
for relating as powerful partners and the skills to create
them, they deliver only their best work. They tap into that
elusive quality of spirit that makes for champions and championship
teams. The ability to operate at this level creates a loyalty
between the workforce and the company.
Today’s employees want responsibility
and the opportunity to experience the success of the organization
as their own. They want to be able to operate without the
need for strict controls, the freedom to act quickly and
the experience of making a meaningful contribution. In a
partnership environment, people step up to levels of ownership
neither they nor the company would ever have dreamed possible.
When people have the framework and
skills for creating powerful partnerships, internal politics
and turf wars are replaced by an appreciation for diversity
and the commitment to a shared vision. People naturally
cooperate. They willingly take accountability and support
each other in being accountable, not to point the finger,
but from the commitment to each other’s growth and
each other’s goals.
- EXTRAORDINARY PRODUCTIVITY
The practices, that are the foundation
of powerful partnerships, help people to self-correct quickly,
to unleash their creativity and imagination, and to resolve
problems in ways that open up new possibilities, save time
and produce remarkable and often unpredictable results.
- CUSTOMER LOYALTY
When a company operates from a partnership
culture everyone is beneficiary, including the company’s
customers. As service agents are treated with trust and
respect they naturally grant that to the customers they
serve. The agents find ways to delight and amaze customers….often
moving past the expectations of the customer. As a result,
partnerships are built and return business is inevitable.
Back to Top